征稿期刊

International Journal of Bank Marketing

期刊级别

SSCI (JCR 2023)

IF 6.3

Q1 (BUSINESS 41/304)

征稿主题

Incivility in the Contemporary Service Banking Context

细分领域

The role of individual characteristics (e.g., personality traits) in contributing to incivility

Theories (e.g., anger management), that may explain consumers’ or employees’ incivility

Organizational factors that encourage or impede incivility in customer and employee interactions

The influence of customer and employee diversity on perceptions and enactment of incivility

The role of leadership in addressing incivility

Cultural variations in the expression and perception of incivility

The role of incivility in technology-mediated banking interactions

Drivers and inhibitors of customers’ and/or employees’ and/or banks’ incivility

Direct and indirect consequences of customers’ and/or employees’ and/or banks’ incivility

Employees’ cognitive, affective, and behavioral responses toward customers’ and/or banks’ incivility and/or the reverse

Systematic literature reviews and/or bibliometric studies on customers’/employees’/banks’ incivility

The role of technology in exacerbating or offsetting incivility

Complaining behavior and incivility

Antecedents and/or consequences of any perceived bad reputation/hypocrisy of banks (among customers and/or employees)

重要时间

Submission Deadline: 28 November 2025