征稿期刊

Journal of Consumer Affairs

期刊级别

SSCI (JCR 2023)

IF 2.5

Q3 (BUSINESS 154/302)

Q2 (ECONOMICS 152/597)

征稿主题

Emerging Technologies and Consumer Well-Being

细分领域

Customer experience journeys with emerging technologies in transformative service contexts

Consumer emotions during encounters with emerging technologies throughout the service journey

Role of new and emerging technologies in customer experiences of service failure and recovery

Consumer socialization and consumer roles during interactions with robotic service providers

Impact of AI and Robotics on consumer participation and value co-creation in extended and complex services

Consumer impact of emerging technologies in digital finance

AI-powered chatbots and consumer financial behaviors

Personalized recommendation from financial applications and financial decision-making

Efficacy of AI-generated financial advice and its impact on financial well-being

Robo-advisors and potential behavioral biases in financial decision-making

AI-based technologies and financial capability and well-being

Impact of emerging technologies on financial literacy, financial education, financial inclusion, and financial well-being

Consumer well-being and emerging technology in services encounters

Impact of wearable devices and mobile apps on consumer health behaviors and outcomes

Use of Augmented reality (AR) and virtual reality (VR) in enhancing service experiences and consumer well-being outcomes

Role of AI-powered chatbots and virtual assistants in providing personalized support during highly stressful service touchpoints

The effect of virtual service provision, such as telemedicine and virtual coaching services, on access to services and on the physical and emotional well-being of underserved populations

Societal well-being and ethical considerations for the use of emerging technologies

Consumer trust of AI and robotics use in service encounters and the role of disclosure

AI and algorithmic bias and its implications for vulnerable consumers, especially in financial services

Societal concerns about consumer safety, privacy, and public services access given data collection by new and emerging technologies, including health monitoring technologies and biometric and facial recognition technologies

Ethical considerations of the use of new and emerging technologies in highrisk complex and extended services such as healthcare emergency services and law enforcement

Ethical considerations of using AI in finance, including issues of bias, transparency, and the potential for manipulation

重要时间

Submission Deadline: 31 May 2025

原文：https://onlinelibrary.wiley.com/journal/17456606