Customer experience journeys with emerging technologies in transformative service contexts
Consumer emotions during encounters with emerging technologies throughout the service journey
Role of new and emerging technologies in customer experiences of service failure and recovery
Consumer socialization and consumer roles during interactions with robotic service providers
Impact of AI and Robotics on consumer participation and value co-creation in extended and complex services
Consumer impact of emerging technologies in digital finance
AI-powered chatbots and consumer financial behaviors
Personalized recommendation from financial applications and financial decision-making
Efficacy of AI-generated financial advice and its impact on financial well-being
Robo-advisors and potential behavioral biases in financial decision-making
AI-based technologies and financial capability and well-being
Impact of emerging technologies on financial literacy, financial education, financial inclusion, and financial well-being
Consumer well-being and emerging technology in services encounters
Impact of wearable devices and mobile apps on consumer health behaviors and outcomes
Use of Augmented reality (AR) and virtual reality (VR) in enhancing service experiences and consumer well-being outcomes
Role of AI-powered chatbots and virtual assistants in providing personalized support during highly stressful service touchpoints
The effect of virtual service provision, such as telemedicine and virtual coaching services, on access to services and on the physical and emotional well-being of underserved populations
Societal well-being and ethical considerations for the use of emerging technologies
Consumer trust of AI and robotics use in service encounters and the role of disclosure
AI and algorithmic bias and its implications for vulnerable consumers, especially in financial services
Societal concerns about consumer safety, privacy, and public services access given data collection by new and emerging technologies, including health monitoring technologies and biometric and facial recognition technologies
Ethical considerations of the use of new and emerging technologies in highrisk complex and extended services such as healthcare emergency services and law enforcement
Ethical considerations of using AI in finance, including issues of bias, transparency, and the potential for manipulation
